Accessibility Statement

This statement is issued by Prephrok Network Ltd (“the Operator”) and applies to 9 Keswick Health Aura (the “Website”) and the Services made available through it. It describes the standard to which the Website is designed, the measures implemented, the known limitations and the mechanism for feedback and enforcement.

Conformance status

The Website is designed and maintained with the objective of conforming to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA published by the World Wide Web Consortium (W3C). The Operator does not warrant or represent that every page, document or third-party component fully conforms at all times. This statement is a statement of intent and of the measures adopted, and does not create any warranty or contractual obligation beyond that described in the Legal, Privacy and Advertising Notice.

Measures implemented

The Operator has implemented, and will use reasonable endeavours to maintain, the following measures:

• semantic HTML with a logical heading hierarchy and landmark regions (header, navigation, main content and footer);
• text alternatives for informative images and empty alternative text for decorative images;
• a colour contrast ratio that meets WCAG 2.2 Level AA for body text and user-interface components, and support for browser zoom of at least 200 per cent without loss of content or functionality;
• full keyboard operability for interactive elements, with a visible focus indicator and a skip link to the main content;
• language attributes on each page and on passages in a different language, so that assistive technology pronounces content correctly;
• respect for the operating system’s “reduce motion” preference;
• form controls with programmatically associated labels, accessible error messages and status announcements through aria-live regions;
• responsive layouts that remain usable at mobile, tablet and desktop widths, in portrait and landscape orientation; and
• periodic automated and manual testing, including testing with a keyboard and with a screen reader.

Known limitations

The following limitations are known to the Operator as at the date of this statement:

• The human-verification widget is supplied by a third party (Cloudflare Turnstile). Its accessibility is not within the Operator’s sole control. A person who is unable to complete the challenge may write to contact@9-keswick.pre.hk and the Operator will arrange an alternative method of contact.
• Certain project documents, including sales brochures and price lists, are published in PDF format by developers or other third parties and may not be tagged or otherwise accessible. The Operator can provide a text summary or an alternative format on request.
• The interactive map relies on a third-party mapping service. Keyboard operation of the map may be limited; all material location information is also provided as text.
• Websites, applications and communication channels operated by Independent Advisors are outside the Operator’s control and are not covered by this statement.
• Where an email address is displayed on the Website, a network-level email obfuscation feature may replace the address with a placeholder when JavaScript is disabled. The address remains available by writing to contact@9-keswick.pre.hk.

Feedback and alternative formats

If you encounter an accessibility barrier, or require any information in an alternative format (for example large print, plain text or an accessible PDF), please write to contact@9-keswick.pre.hk and state the page URL, the assistive technology you are using and the nature of the difficulty. The Operator will acknowledge receipt within ten (10) business days and will use reasonable endeavours to provide the information or remedy the barrier within a reasonable period.

Enforcement and review

If you are dissatisfied with the Operator’s response, you may raise the matter with the Operator again or contact the Equal Opportunities Commission of Hong Kong (www.eoc.org.hk). This statement will be reviewed at least annually, and upon any material change to the Website, and the current version will be published on this page.

无障碍声明

本声明由 Prephrok Network Ltd（「本公司」）发出，适用于 9 Keswick Health Aura（「本网站」）及透过本网站提供的服务。本声明说明本网站设计所依据的标准、已实施的措施、已知限制，以及意见回馈与申诉机制。

符合程度

本网站的设计及维护目标，为符合万维网联盟（W3C）发布的《网页内容无障碍指引》（WCAG）2.2 AA 级别。本公司并不保证或陈述每一页面、文件或第三方组件在任何时间均完全符合。本声明属意向及所采取措施的陈述，并不构成本公司于《法律、隐私及广告通知》所述范围以外的任何保证或合约义务。

已实施的措施

本公司已实施并会以合理努力维持下列措施：

• 使用语意化 HTML，具备合乎逻辑的标题层级及地标区域（页首、导览、主要内容及页尾）；
• 为资讯性图像提供文字替代，装饰性图像使用空白替代文字；
• 内文及使用者介面元件的色彩对比符合 WCAG 2.2 AA 级别，并支援浏览器放大至少 200% 而不丧失内容或功能；
• 所有互动元素均可使用键盘操作，具备可见的聚焦指示，并提供跳至主要内容的连结；
• 于每页及不同语言的段落标示语言属性，以便辅助技术正确发音；
• 尊重操作系统的「减少动态效果」偏好；
• 表单控制项具备程式关联标签、无障碍错误讯息，并透过 aria-live 区域广播状态；
• 回应式版面于手机、平板及桌面宽度，以及直向及横向模式下均保持可用；及
• 定期进行自动化及人手测试，包括以键盘及萤幕报读器测试。

已知限制

截至本声明日期，本公司已知下列限制：

• 人机验证元件由第三方（Cloudflare Turnstile）提供，其无障碍表现并非本公司可完全控制。无法完成验证的人士可致函 contact@9-keswick.pre.hk，本公司将安排替代联络方式。
• 部分项目文件（包括售楼说明书及价单）由发展商或其他第三方以 PDF 格式发布，未必已加入标签或符合无障碍格式。本公司可应要求提供文字摘要或替代格式。
• 互动地图依赖第三方地图服务，地图的键盘操作可能受限；所有重要位置资料亦以文字提供。
• 独立专员营运的网站、应用程式及通讯渠道并非本公司控制，亦不在本声明涵盖范围内。
• 如本网站显示电邮地址，网络层级的电邮混淆功能可能在停用 JavaScript 时以占位符取代该地址。阁下仍可致函 contact@9-keswick.pre.hk 取得地址。

意见回馈及替代格式

如阁下遇到无障碍问题，或需要以替代格式（例如大字体、纯文字或无障碍 PDF）取得任何资讯，请致函 contact@9-keswick.pre.hk，并注明页面网址、所使用的辅助技术及困难的性质。本公司将于十（10）个工作日内确认收到，并以合理努力在合理期间内提供资讯或补救障碍。

申诉及检视

如阁下对本公司的回复不满，可再次向本公司提出，或联络香港平等机会委员会（www.eoc.org.hk）。本声明将至少每年检视一次，并在本网站有任何重大变更时检视；最新版本将刊载于本页。